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FAQ

Sinotec / FAQ

I have lost my TV remote/cable/stand or any other part of the product.

Please contact our service centre for further assistance regarding product part and accessories:

Tel: 011-3573777

Email: parts@cntronics.co.za

My TV is broken and my warranty period has expired, what do I do?

You can still get your TV repaired, please contact or service center for further information

What does my warranty cover?

All parts and labour for latent defects, this excludes any physical damage or abuse.

What multimedia can my TV set play?

Depending on the TV model. Most TV sets support:

  • JPEG
  • MP3
  • MPEG4

How do I install Apps on my Smart TV?

Installing Apps using APK Installer on my Sinotec TV Home screen

  1. Open your browser on your computer, find the APK file you want to download, and select it.
  2. Once the App is downloaded, open Downloads, right-click on the APK file, then save to USB or external storage device.
  3. To install this APK from your storage device to the TV, plug the USB in to the TV.
  4. On your HOME screen, go to APK installer, and select the APP you would like to install
  5. The app will begin installing on your device.
  6. After the application has successfully been installed the user can run the app with no issues.
  7. Please Note: Only selected smart models have the “Install APK” function.

The TV set is completely dead with no power at all why is this?

This is generally caused by a power supply failure, try restarting the TV or contact our service centre for further assistance.

The TV set won’t power on and the power light is flashing?

This usually means the self-diagnostic system has detected a problem and the unit may need to be serviced. In some cases unplugging the power supply from the unit and waiting for a few minutes before re-plugging the unit in again may correct the problem.

A particular input is not working on my TV

In some cases where an input refuses to operate, it may just be a Faulty input port. Unplugging power from both the signal source and TV or projector could possibly correct the problem

The TV set won’t tune in digital channels

In cases when a particular TV won’t receive the Digital Channels we have found that the TV set was manufactured before Digital tuners were required and does not have the capability to receive them.

Other reasons may be is that the tuner system has been set to “analogue” mode which could result in no channels found when a channel scan is performed.

Make sure the tuner setting is set to “DVBT” mode then scan channels again.

If it is an older TV without a digital tuner an external convertor box is required to receive digital channels.

My tablet screen is cracked/ broken, how do I repair it?

Please contact our service centre for tablet repairs.

Tel: 011-3573777

Email: service@sinoprima.co.za

My Tablet has been lost/ stolen, how do I retrieve my serial number?

Please contact our service centre for tablet repairs.

Tel: 011-3573777

Email: service@sinoprima.co.za

I have lost my TV remote/cable/stand or any other part of the product.

Please contact our service centre for tablet repairs.

Tel: 011-3573777

Email: parts@cntronics.co.za

Email: service@sinoprima.co.za




For Further Assistance

Repairs

CN Tronics

18 Roan Crescent

Corporate Park North

Old Pretoria Main Road

Midrand.

(011)357-3777.

Office Hours: Monday to Friday. 08:00 to 16:00.

Repairs

CN Tronics

18 Roan Crescent

Corporate Park North

Old Pretoria Main Road

Midrand.

(011)357-3777.

Office Hours: Monday to Friday. 08:00 to 16:00.